Can I return products I purchase from Holylandmarketplace.com?

You can return most items sold by Holylandmarketplace.com within 20 days from the ship date.

To qualify, simply initiate the return within 20 days from the ship date and ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, etc., and shrink wrap for Book, Music, and Video products). We must receive your item back within 30 days of when we originally shipped it to you. Please allow us 14 days from the time we receive your item to process your return.

For your protection, we suggest all returns be sent back by a reliable carrier; we will not be responsible for items that are lost in shipment during the return process. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping and handling fee and less a restocking fee of $5.00 per-item OR 15% per item (instead of the $5.00 per-item fee) which ever is the greater amount.

BEFORE returning any item you must call or email Holylandmarketplace.com and request to return a product. Once we have responded to your request (usually within 2 business days), then ship your item to:

HolyLand Marketplace

Customer Service: RETURN

890 N. Banana River Dr .

Merritt Island , Florida 32955

We cannot accept the return of certain items, including:

• Candles, music, audio and video products, food, cosmetics, soaps and oils, and original paintings, UNLESS the products are DEFECTIVE or they arrived to you in a damaged condition.
• Items shipped to APO/FPO addresses or to an area outside the 50 United States.
• Items damaged in the RETURN shipping.

When can I expect delivery of my order?

You can expect most packages to be delivered to their destination within 3-10 business days from the ship date.

• Most items normally leave our warehouse within 2-4 business days after you place your order.
• We do not process orders or ship on Saturday, Sunday, or regular Holidays.
• As soon as your order ships, we will e-mail you shipping details.
• You may email or phone holylandmarketplace.com to check on order status.
• Please remember that the method of shipping you choose will effect the date for delivery.
• Certain larger items may take slightly longer for delivery.
• Items being delivered to Alaska, Hawaii, and U.S. Territories, and items shipped to International locations, may take 1-3 weeks longer to complete delivery.
• Items shipped to APO/FPO destinations will normally be delivered to the APO/FPO address within 5-10 business days from the ship date. Final delivery of those items will be subject to the terms and conditions of APO/FPO services.